We accept returns up to 21 days from the date of shipping.
We know you want to try things on, so:
Bras and briefs: please try on over your own underwear; we will not give refunds or exchanges on any: washed; (odour or dirt) soiled items.
Stockings and tights: can only be refunded or exchanged if they are unworn and unwashed i.e. in perfect resalable condition, with tags and labels still attached, in the original packaging.
Actual Return: please use the ‘Free Post Return’ label provided. Plus, you’ll need to get ‘Proof of Posting’ (which is free) when dropping off your parcel at the post office.
If your return is lost in transit, you must claim from Royal Mail, and they will ask for the ‘Proof of Posting’.
If for some reason Royal Mail are holding your parcel for you to collect, and you do not do so within the time they state, they will return it to us; unfortunately we will need to pass their charges on; a £5 flat fee will be added to your Sarah Kiki account.